hokihebat Privacy Policy

This page describes what data we collect when you use hokihebat and how we keep that information protected. We collect personal information—email, phone number, government ID, and payment details—only to verify your identity, process your account, and handle deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet.

We do not sell your data to third parties. We do not use your information to contact you with marketing unless you opt in. Our data is encrypted in transit and at rest. We retain personal information only as long as your account is active and for a period afterward to comply with financial regulations.

Our privacy practices reflect the requirements of Indonesian law and international standards. If you have questions about how we use your data, your rights, or how to request deletion, contact our support team during business hours (Monday–Friday, 08:00–18:00 Jakarta time) in English or Bahasa Indonesia.

What Data We Collect on hokihebat

We collect data in three categories. First, account registration data: email address, password (hashed), phone number, and username. Second, identity verification data: government-issued ID (KTP, passport, or driver's license), proof of address, and date of birth. Third, transaction data: payment method details (tokenized, not stored in plaintext), deposit and withdrawal amounts, tournament entry records, and game play history.

We also collect usage data automatically: your IP address, device type, browser version, pages visited, time spent on hokihebat, and game or tournament interactions. We use cookies and session tokens to remember your login state and track your preferences. If you grant location access, we record your city or region to comply with jurisdiction-restricted access rules—users from prohibited areas may be blocked from entry.

Account Data: Email, phone, username, password (hashed). We use this to authenticate you and communicate account updates.
Identity Verification: Government ID and address proof. Required for KYC compliance before first withdrawal.
Transaction Records: Deposits, withdrawals, entry fees, payouts. Retained for accounting and dispute resolution.
Usage Data: IP address, device info, game history, time spent. Helps us detect fraud and improve hokihebat experience.

How We Use Your Data

We use your data for core service delivery: processing deposits and withdrawals, tracking your tournament rank and payouts, delivering game access, and managing your hokihebat account. We share transaction details with your payment provider (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) only to execute payment transfers. We never share these details with other third parties.

We also use your data for compliance and security. We conduct KYC verification to prevent money laundering and fraud. We monitor gameplay patterns to detect suspicious activity. We may flag accounts from users in Jakarta, Surabaya, Bandung, Medan, or Semarang if they violate our terms or local law. We analyze usage patterns in aggregate (anonymized) to improve hokihebat's performance, fix bugs, and understand user preferences—this analysis does not identify you personally.

We do not contact you with promotional emails or SMS unless you explicitly opt in. If you opt in, you can unsubscribe anytime through your account settings or by emailing our support team. We do not sell, license, or trade your personal information to advertisers, data brokers, or any third party outside payment processors.

Your data is yours. We collect only what we need, encrypt it rigorously, and delete it when it's no longer necessary. Transparency and control are core to how we operate hokihebat.

hokihebat data protection team

Third Parties and Data Processors

We partner with external vendors to operate hokihebat. Our game studios (Pragmatic Play, PG Soft, Habanero) receive anonymized gameplay data only—they do not see your personal identity. Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) receive only the transaction details necessary to process your deposits and withdrawals. Our hosting provider stores hokihebat's servers; their data centers may be located outside Indonesia, but all data in transit is encrypted.

We require all vendors to sign data processing agreements committing them to protect your information with security standards equal to ours. We audit vendor compliance annually. If a vendor suffers a breach, we notify you as soon as we become aware, consistent with legal requirements.

Your Rights on hokihebat

You have the right to access your personal data. Contact our support team and we will send you a copy of all information we hold about you within 10 business days. You have the right to correct inaccurate data—update your name, email, or phone through your hokihebat account settings, or request our team's help.

You have the right to request deletion of your account and associated data. If you close your hokihebat account, we delete your gameplay history and preferences within 30 days. We retain identity verification documents, transaction records, and payment details for seven years to comply with financial regulations and tax law. We cannot delete tournament payouts or withdrawal history, as these are financial records.

You have the right to data portability: we can provide your account data in a structured, commonly used format (such as CSV) for transfer to another service. You also have the right to lodge a complaint with Indonesia's data protection authority if you believe we have mishandled your information.

Cookies and Tracking on hokihebat

We use cookies to store your session token, remember your login status, and track your language preference. Session cookies expire when you close your browser; permanent cookies (used to remember your username) last for one year. We do not use third-party tracking cookies or advertising pixels. Analytics tools like Google Analytics may place cookies on your device, but they do not track personally identifiable information.

You can disable cookies in your browser settings, but doing so may impair hokihebat's functionality—you may need to re-enter your password frequently or lose account preferences. We recommend allowing cookies for optimal experience.

Data Retention and Deletion

We retain your account data and gameplay history while your hokihebat account is active. Once you close your account, we delete the following within 30 days: password, device history, game play records, and user preferences. We retain the following indefinitely to comply with law: identity verification documents, transaction records (deposits, withdrawals, payouts), and tournament rankings.

If your account is inactive for 24 consecutive months, we may flag it for potential closure and notify you via registered email. If you do not respond within 30 days, we may delete non-regulatory data as described above.

Security Practices

We encrypt all hokihebat data in transit using TLS 1.2 or higher. Passwords are hashed using industry-standard algorithms; we never store plaintext passwords. Payment details are tokenized—your card or bank account number is converted to a secure token that only your payment provider can decode. We maintain firewalls, intrusion detection, and regular security audits.

We cannot guarantee absolute security; no online service is immune to breach. If we detect unauthorized access to hokihebat accounts, we notify affected users immediately and advise password changes. We maintain incident response procedures and cyber liability insurance.

Contact and Policy Updates

Questions about hokihebat's privacy practices? Contact our data protection team at [email protected] or through our in-app chat, Monday–Friday, 08:00–18:00 Jakarta time. We respond to privacy requests within 10 business days.

We may update this privacy policy as our practices evolve or legal requirements change. We notify you of material changes via email and in-app alert at least 30 days before the new policy takes effect. Continued use of hokihebat after the new policy takes effect constitutes your acceptance.

hokihebat Privacy Policy: Key Summary

We collect personal information—email, phone, identity documents, and payment details—only to verify your identity, operate your hokihebat account, and process deposits and withdrawals. We do not sell your data. We encrypt all information in transit and at rest. Payment details are tokenized and shared only with your payment provider (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet).

You have the right to access, correct, and request deletion of your account data (subject to legal retention requirements). You can opt out of promotional communications anytime. Our support team in English and Bahasa Indonesia answers privacy questions Monday–Friday, 08:00–18:00 Jakarta time. We update this policy periodically; we notify you of material changes at least 30 days in advance.

For a detailed explanation of our data practices, see the full sections above. For urgent privacy concerns or data breach reports, contact [email protected] immediately. Our commitment is to keep your hokihebat experience secure, transparent, and compliant with your privacy rights.